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ch 14 slides

Organizational Behavior

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Here are some tips for effectively managing email to maximize the productivity of the tool. Don’t assume e-mail is confidential Be professional and courteous Avoid sloppiness Don’t use e-mail for volatile or complex issues Keep messages brief and clear Save people time Be careful with attachments The chapter concludes with a focus on the benefits of telecommuting. They include: Reduction of capital costs, Increased flexibility and autonomy for workers, Competitive edge in recruitment, Lower turnover, Increased productivity, and Tapping nontraditional labor pools. Putting these ten keys into practice can help any listener become a better listener. Capitalize on thought speed Listen for ideas Find an area of interest Judge content, not delivery Hold your fire Work at listening Resist distractions Hear what is said Challenge yourself Use handouts, overheads, or other visual aids
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Unformatted text preview: The final dimension that can improve your communication competence is active listening, which is actively decoding and interpreting verbal messages. What kind of listener are you? An appreciative listener listens in a relaxed manner. An empathetic listener interprets messages by focusing on emotions and body language of the speaker. A comprehensive listener makes sense of a message by organizing specific thoughts and then integrating this information by focusing on relationships among ideas. A discerning listener attempts to understand the main message and determine important points. An evaluative listener listens analytically and formulates arguments and challenges what is being said. Each style has its place depending on the situation involved....
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