Unformatted text preview: • Always listen to what the customer is saying. Professional Behavior: • Keep a positive attitude. • Don't argue or get defensive with a customer. • Do not make light of customer problems. • Do not insult your customer or call them names. • Avoid distractions when talking with customers. Give them your full attention. • Respect the workplace policies and property of your customers. Not on the list, but I would add: Keep time committments or communicate changes with the customer as soon as possible....
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- Spring '10
- Nonviolent Communication, bad customer service, A+ Study Guide