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CH18_Change - Instructors Manual Chapter 18 1 Chapter 18...

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Chapter 18 MANAGING AND CREATING CHANGE KEY STUDENT QUESTIONS There is one question that students can be relied on to ask whenever the topic of change comes up. It is: h 1. “Is change always good?” The answer, of course, (and students are just waiting to hear you say this) is “No.” Coca-Cola wishes that they had never heard of “The New Coke” and Time Warner wishes they had never heard of AOL. But change that is anticipated and planned is often better than change that catches people off guard. As the text points out, there are advantages and disadvantages to being an innovator at the cutting edge. The trick is to be thoughtful about where and when change should occur, and to know enough about the environment so that change doesn’t catch you by surprise. TT Teaching Tip: This is the point in class where students start to look back and say to themselves, “What have I gotten from all this?” I find that it is helpful to do a “summing up” at the end of class, which helps students to put the whole class in perspective. There are several ways to summarize the class, including: Putting key lessons into two or three PowerPoint slides. Every professor will have different things that he or she emphasizes during the term, but these are the points I emphasized in a recent class: Management theories build on each other as they evolve Environmental changes demand organizational changes To get somewhere, you have to have a goal. SWOT Rational decisions rarely are Before making decisions that affect people in your organization, consider both strategic and practical implications Humans are not resources! Listen first, then talk. Money isn’t the only motivator, and everyone is motivated by different things Leadership positions are less important than letting people contribute to achieving a vision Conflict resolution requires creativity and trust. Post the class expectations that you collected on the first day of class, and ask students how well they have been met. The McGraw-Hill Companies, Inc. 1
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Management: Leading and Collaborating in a Competitive World, 8th E Ask students to tell you what they will DO differently tomorrow as a result of taking the class. Stressing behaviors, not theories or thoughts, helps them to see how concepts can be applied. CLASS PREWORK ASSIGNMENT EXPERIENTIAL EXERCISE 18.2 - VALUES INVENTORY Purpose: To gain self-awareness through reflection on personal values, to prepare participants for writing mission statement and setting personal goals. Time: 30 min. Resources/Set-up: Copy of Values Inventory Sheet (in chapter) Activity Instructions: Can be done as a homework/reflection exercise and discussed in classroom /group setting.
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CH18_Change - Instructors Manual Chapter 18 1 Chapter 18...

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