mgmt - Chapter 16 Managerial Control Chapter 16 Managerial...

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Chapter 16 - Managerial Control Chapter 16 Managerial Control True / False Questions 1. (p. 574) Control is a managerial necessity. TRUE AACSB: Other management-specific knowledge/abilities Blooms taxonomy: Comprehension Difficulty: Easy Learning Objective: 1 2. (p. 574) Employees simply wasting time costs U.S. employers billions of dollars each year. TRUE AACSB: Other management-specific knowledge/abilities Blooms taxonomy: Comprehension Difficulty: Easy Learning Objective: 1 3. (p. 575) Market control is the use of rules, regulations and formal authority to guide performance. FALSE AACSB: Other management-specific knowledge/abilities Blooms taxonomy: Knowledge Difficulty: Easy Learning Objective: 1 4. (p. 575) Clan control is based on the norms, values, shared goals and trust among group members. TRUE AACSB: Other management-specific knowledge/abilities Blooms taxonomy: Knowledge Difficulty: Easy Learning Objective: 1 16- 1
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Chapter 16 - Managerial Control 16- 2
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Chapter 16 - Managerial Control 5. (p. 576) Standards are established in order to set performance expectations. TRUE AACSB: Other management-specific knowledge/abilities Blooms taxonomy: Comprehension Difficulty: Easy Learning Objective: 2 6. (p. 576) Performance standards can be set with respect to quantity, quality, time and effort. FALSE AACSB: Other management-specific knowledge/abilities Blooms taxonomy: Comprehension Difficulty: Medium Learning Objective: 2 7. (p. 578) According to the principle of exception, any deviation from the goal requires corrective action. FALSE AACSB: Other management-specific knowledge/abilities Blooms taxonomy: Comprehension Difficulty: Medium Learning Objective: 2 8. (p. 578) Personal observation involves going to the area of activities and watching what is occurring. TRUE AACSB: Other management-specific knowledge/abilities Blooms taxonomy: Knowledge Difficulty: Easy Learning Objective: 2 16- 3
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Chapter 16 - Managerial Control 9. (p. 579) The last step in the control process is to compare performance with the standard. FALSE AACSB: Other management-specific knowledge/abilities Blooms taxonomy: Knowledge Difficulty: Easy Learning Objective: 2 10. (p. 580) When supervisors monitor employee behavior, they are exercising feedback control. FALSE AACSB: Other management-specific knowledge/abilities Blooms taxonomy: Knowledge Difficulty: Medium Learning Objective: 2 11. (p. 583) By definition, management audits are internal not external. FALSE AACSB: Other management-specific knowledge/abilities Blooms taxonomy: Knowledge Difficulty: Easy Learning Objective: 2 12. (p. 583) External audits are often used for feedback control but can also be useful for preliminary control. TRUE AACSB: Other management-specific knowledge/abilities Blooms taxonomy: Comprehension Difficulty: Medium Learning Objective: 2 16- 4
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Chapter 16 - Managerial Control 13.
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