Chap015 - Chapter 15 - Communicating Chapter 15...

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Unformatted text preview: Chapter 15 - Communicating Chapter 15 Communicating True / False Questions 1. (p. 536) Effective communication is a fundamental aspect of job performance and managerial effectiveness. TRUE AACSB: Group/individual dynamics Blooms taxonomy: Comprehension Difficulty: Easy Learning Objective: 1 2. (p. 536) The transmission of information and meaning from one party to another through shared symbols is called decoding. FALSE AACSB: Group/individual dynamics Blooms taxonomy: Knowledge Difficulty: Easy Learning Objective: 1 3. (p. 536) The decoder initiates the communication process by conveying information to the receiver. FALSE AACSB: Group/individual dynamics Blooms taxonomy: Comprehension Difficulty: Medium Learning Objective: 1 15-1 Chapter 15 - Communicating 4. (p. 536) Errors can occur in all stages of the communication process. TRUE AACSB: Group/individual dynamics Blooms taxonomy: Comprehension Difficulty: Medium Learning Objective: 2 5. (p. 536) True one-way communication means not only that the receiver provides feedback, but also that the sender is receptive to the feedback. FALSE AACSB: Group/individual dynamics Blooms taxonomy: Comprehension Difficulty: Medium Learning Objective: 1 6. (p. 538) Filtering is the process of receiving and interpreting information. FALSE AACSB: Group/individual dynamics Blooms taxonomy: Knowledge Difficulty: Easy Learning Objective: 2 7. (p. 538) Because of such filtering and perceptual differences, you can assume the other person means what you think he means or understands the meanings you intend. FALSE AACSB: Group/individual dynamics Blooms taxonomy: Comprehension Difficulty: Medium Learning Objective: 2 15-2 Chapter 15 - Communicating 8. (p. 540) Communication can be sent through a variety of channels, including oral, written and personal. FALSE AACSB: Group/individual dynamics Blooms taxonomy: Knowledge Difficulty: Medium Learning Objective: 3 9. (p. 542) Written communication can be revised and provides a permanent record. TRUE AACSB: Group/individual dynamics Blooms taxonomy: Knowledge Difficulty: Easy Learning Objective: 3 10. (p. 543) Electronic channels of communication allow people to participate more equally than they can in face-to-face settings and to share more information with one another. TRUE AACSB: Group/individual dynamics Blooms taxonomy: Comprehension Difficulty: Medium Learning Objective: 3 11. (p. 543) One disadvantage of electronic media is the difficulty of solving complex problems, which require more extended face-to-face interaction. TRUE AACSB: Group/individual dynamics Blooms taxonomy: Comprehension Difficulty: Medium Learning Objective: 3 15-3 Chapter 15 - Communicating 12. (p. 544) E-mail messages are private property of the sender, not of the system's owner....
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Chap015 - Chapter 15 - Communicating Chapter 15...

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