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Chap001 - Chapter 01 Managing Chapter 01 Managing True...

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Chapter 01 - Managing Chapter 01 Managing True / False Questions 1. (p. 5-6) According to the opening case, Ray Ozzie has a reputation for being "the ultimate techie", which makes him an ineffective leader. FALSE AACSB: Group/individual dynamics Blooms taxonomy: Comprehension Difficulty: Medium Learning Objective: all 2. (p. 5-6) According to the opening case, Ray Ozzie's talents were highly appreciated by Bill Gates. TRUE AACSB: Group/individual dynamics Blooms taxonomy: Knowledge Difficulty: Easy Learning Objective: all 3. (p. 6) The four key elements that make the current business environment different from the past include globalization, technological change, the importance of knowledge and ideas and collaboration across organizational boundaries. TRUE AACSB: Domestic and global economic environments Blooms taxonomy: Knowledge Difficulty: Easy Learning Objective: 1 1- 1
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Chapter 01 - Managing 4. (p. 8) It can be said that technology both complicates things and creates new opportunities. TRUE AACSB: Domestic and global economic environments Blooms taxonomy: Comprehension Difficulty: Medium Learning Objective: 1 5. (p. 8) Among people who work long hours in high-stress jobs, 59% said technology lengthens their workday. TRUE AACSB: Domestic and global economic environments Blooms taxonomy: Knowledge Difficulty: Medium Learning Objective: 1 6. (p. 9) Knowledge management is a set of practices aimed at discovering and harnessing the competition's intellectual resources. FALSE AACSB: Domestic and global economic environments Blooms taxonomy: Knowledge Difficulty: Medium Learning Objective: 1 7. (p. 10) Collaboration can occur between but not within organizations. Type: Vocabulary FALSE AACSB: Domestic and global economic environments Blooms taxonomy: Comprehension Difficulty: Easy 1- 2
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Chapter 01 - Managing Learning Objective: 1 8. (p. 11) Better serving the customer can start with involving the customer more in company decisions. TRUE AACSB: Domestic and global economic environments Blooms taxonomy: Comprehension Difficulty: Medium Learning Objective: 1 9. (p. 11) At one time there were at least 2,000 auto makers in the U.S.; now, there are only 3. TRUE AACSB: Domestic and global economic environments Blooms taxonomy: Knowledge Difficulty: Hard Learning Objective: 2 10. (p. 11) The fundamental success drivers for an organization are innovation, quality, speed and product delivery time. FALSE AACSB: Domestic and global economic environments Blooms taxonomy: Knowledge Difficulty: Medium Learning Objective: 2 11. (p. 12) If an organization does not innovate, it will die. TRUE AACSB: Domestic and global economic environments Blooms taxonomy: Comprehension Difficulty: Easy 1- 3
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Chapter 01 - Managing Learning Objective: 2 1- 4
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Chapter 01 - Managing 12. (p. 14) Today, customers value both the quality of physical goods and the quality of services.
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