CMST Final Chapter Outline

CMST Final Chapter Outline - CMST Final Chapter Outline...

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CMST Final Chapter Outline Chapter 9 I. Conflict -an expressed struggle between at least two interdependent parties who perceive incompatible goals, scarce rewards, and interference from the other party in achieving those goals A. Expressed struggle - you have to articulate that you have a problem. Both parties must know that a problem exists B. Interdependent Parties - people have to be linked or some connection to have conflict C. Incompatible Goals - both can have their ways D. Scarce Rewards - zero sum game E. Interference from other party Ways in which to define conflict 1. Interaction 2. Interdependence 3. Perception 4. Incompatible Goals ***What is most important is how you deal with the conflict 5 strategies in engaging in conflict (outcome oriented) 1. win-lose - you win, go in with a cutthroat attitude to win at any cost 2. win-lose - you lose, choosing to lose 3. lose-lose - both losing, should be red flag about relationshiop 4. compromise - each side gives up a little bit to reach a middle ground, In reality ends up being a lose-lose outcome because meither gets what they want 5. win-win - find solutions that satisfy both parties completely. Most likely there was no conflict to begin with if this occurs 5 Behavioral styles while in conflict 1. Non-assertion- inability, or unwillingness to express one’s thoughts and feelings 2. In-direct Communication- use some back channel to relay information. Using some sort of medium to avoid having face-to-face communication 3. Passive-Aggressive- express their dissatisfaction in a disguised manner 4. Direct-Aggression- verbal, or physical in expressing emotions 5. Assertion- clear statements about your thoughts, feelings and what you want Functional Disfunctional Intergration Polarizaiton Cooperation Opposition Confirmation Disconfirmations Agreement Coercion De-Escalation Escalation Focusing Drifting Foresight Shortsightedness Positive Negative Intergration vs. Polarization -view things on a common side vs. view things as either black or white Cooperation vs. Opposition
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-group vs. a problem Confirmation vs. Dis-Confirmation Practicing supportive types of behaviors Agrrement vs. Cowercion -only comes from open and hones persuaiton. Make a choice without having hidden or unfair sanctions added to your argument -vs. illegitimately using power De-escalation vs. Escalation -always attempt to turn conflict away from conflict Focusing vs. Drifting (MOST COMMON) -make sure you stick to the conflict at hand Foresight vs. Shrortsightedness -avoid shortsightedness when faced with a conflict Positive vs. Negative -always keep a positive mindset Types of Conflicts (p.301 table) 1. Image conflicts 2. Content Conflicts -public issue -personal issue 3. Value Conflicts 4. Relational Conflicts 5. Serial Conflicts -meta conflicts Myths about Conflict and Communication a. Many people believe that all conflict results from miscommunication or unclear communication b. Corollary to this is the notion that all conflicts can be resolved through good communication
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CMST Final Chapter Outline - CMST Final Chapter Outline...

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