CH9 - Question 1 1 out of 1 points In a push-based model,...

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Question 1 1 out of 1 points In a push-based model, actual customer orders or purchases trigger events in the supply chain. Correct Answer: False Question 2 0 out of 1 points Intranets can be used to integrate information from isolated business processes within the firm to help them manage their internal supply chains. Correct Answer: True Question 3 0 out of 1 points Supply chain inefficiencies can waste as much as 25 percent of a company's operating costs. Correct Answer: True Question 4 0 out of 1 points Enterprise systems can improve management reporting and decision making. Correct Answer: True Question 5 1 out of 1 points Analytical CRM uses a customer data warehouse and tools to analyze customer data collected from the firm's customer touch points and from other sources.
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Correct Answer: True Question 6 0 out of 1 points ________ integrate multiple applications from multiple business functions, business units, or business partners to deliver a seamless experience for the customer, employee, manager, or business partner and provide a greater degree of cross-functional integration than the traditional enterprise applications. Correct Answer: Service platforms Windows Media Player.lnk Question 7 1 out of 1 points Customer service modules in CRM systems would provide tools for: Correct Answer: assigning and managing customer service requests. Question 8 0 out of 1 points From your reading of the Tasty Baking Company case study, what enabled the firm to take maximum advantage of the new enterprise software's capabilities?
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Correct Answer: Adopting many changes in their business processes Question 9 1 out of 1 points From your reading of the Tasty Baking Company case study, the firm implemented new information systems in order to achieve which of the main six business objectives? Correct Answer: Survival Question 10 0 out of 1 points In order to achieve maximum benefit from an enterprise software package, a business: Correct Answer: Changes the way it works to match the software's business processes. Question 11 0 out of 1 points Companies with effective supply chain management systems can expect:
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Correct Answer: All of these Question 12 0 out of 1 points Capabilities of supply chain planning systems would not include: Correct Answer: transport operations. Question 13 0 out of 1 points Supply chain complexity and scale: Correct Answer: Result when firms produce complex products and services. Question 14 1 out of 1 points Selling a customer with a checking account a home improvement loan is an example of: Correct Answer: cross-selling. Question 15 0 out of 1 points Customer relationship management systems typically provide software and online tools for sales, customer service, and ________.
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Correct Answer: marketing Question 16 0 out of 1 points A(n) ________ is a method of interaction with a customer, such as telephone or customer service desk. Correct Answer:
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This note was uploaded on 07/10/2010 for the course ACCOUNTING 222 taught by Professor Cordes during the Spring '10 term at Johnson County Community College.

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CH9 - Question 1 1 out of 1 points In a push-based model,...

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