Unformatted text preview: Leadership VS. Management Leadership
The ability to get others to follow willingly for the purpose of accomplishing a goal. Leadership Styles
Directive Supportive Participative Achievement-Oriented Functions of Management
Select Goals & ways to Obtain Them Organizing
Assign authority & responsibility for task accomplishment Controlling
Monitor Activities & make corrections Directing
Motivate & Coordinate Employees Staffing
Recruit & Obtain Employees Management vs Leadership
Planning & Budgeting Keeping an eye on the bottom line Leadership
Creating vision & strategy Keeping eye on the horizon Alignment Relationships Organizing & Staffing Directing & Controlling Create Boundaries Creating shared culture & values Helping others grow Reduce boundaries Focusing on objects - Producing/Selling goods & services Based on power position Acting as boss Focusing on people Inspiring and motivating followers Based on personal power Acting as coach, facilitator, servant Personal Qualities Emotional distance Expert mind Talking Conformity Insight into Organization Emotional Connections (Heart) Open Mind (Mindfulness) Listening (Communication) NonConformity (Courage) Insight into Self (Integrity) Outcomes Maintains Stability Creates change often Radical change Managing Conflict & Stress in An Organization Ponder These... What is stress? What views of there of job-related stress? What are the personal causes of stress? What are the interpersonal causes of stress? What are the organizational causes of stress? What are the typical reactions to stress? What should management take an interest in employee job satisfaction? How can stress be managed? What are the most frequent sources of job satisfaction? What are typical responses to low job satisfaction? Stress
The extreme physiological and emotional arousal a person experiences when confronted with a threatening situation. Jealousy - threats to self-esteem due to loss of a relationship Interpersonal Causes of Stress Envy threats to self-esteem due to desired outcomes being allocated to another Workplace romance -both for observers and participants Organizational Causes of Stress Having responsibilities for others Being involved in shift work Working in a stress inducing occupation or one that requires emotional labor. Role conflict, Role ambiguity, Role Overload Physical Disorders heart disease, arthritis, ulcers, high blood pressure, high levels of cholesterol & possibly cancer. Poor job performance Abuse of alcohol and other drugs Absenteeism Job turnover Worker dissatisfaction Workplace Aggression Mass psychogenic illness and burnout Typical Reactions to Stress Ways of Managing Stress Physical Disorders heart disease, arthritis, ulcers, high blood pressure, high levels of cholesterol & possibly cancer. Poor job performance Abuse of alcohol and other drugs Absenteeism Job turnover Worker dissatisfaction Workplace Aggression Mass psychogenic illness and burnout Frequent Sources of Job Satisfaction Job level Length of service Size of the organization Individual expectations Personal disposition In the future satisfaction will be more of a challenge with staffs that are more educated and less interested in work as an end in itself. Employee Responses to Low Job Satisfaction Withdrawal behaviors
absenteeism, tardiness and turnover Increased union activity and hostile actions. This must be ended as satisfied workers are more productive workers. Importance of Job Satisfaction Organization performance should be measured in human as well as financial terms. Important for individual & organizations Better physical and mental health Reduces turnover, absenteeism, union organizing and the filing of grievances. Ponder These... What is conflict? How do competition and conflict differ? How as the understanding of conflict changed? What are some sources of conflict? What are strategies for managing conflict? How can a manager induce desirable conflict? Conflict
The process that results when a person or group perceives that another person or group is frustrating or about to frustrate, an important concern. Competition Vs. Conflict Conflict is directed against another party. Competition is directed toward obtaining a desired goal without interference from another party. Conflict - Changing Traditional-Conflict is harmful and unnecessary. Today Conflict is considered to be inevitable & necessary to ensure high performance. Conflict Value Depends on how it affects performance Sources of Conflict Poor Communication Increased size of the organization Staff heterogeneity Greater subordinate participation Differences between line and staff personnel Mutually exclusive reward systems Competition for limited resources Unequal distribution of power Differences among individuals - Strategies Managing Conflict Manager can provide subordinate goals to antagonistic parties to increase cooperation towards a common goal Manager can transfer conflict prone individuals to other unites or institute an appeals procedure. Manager can appoint managers who:
Are open to change Encourage competition Are able to restructure work units to change lines of communication or create new positions Inducing Desirable Conflict B-Pak!
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