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1-22 test 1 - MIS Test 1 Pgs 1-22 1 Ch 12 Communication...

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MIS Test 1 Pgs 1-22 1 Ch. 12 Communication      Creating opens lines of communication at work      o Effective communication is essential to all organizations One of the most important yet delicate types of  communication is … Feedback between employees and  management  Employees need feedback to make sure  their performance is good and to know what  could be improved Managers need feedback to make sure  they are accessible to employees and doing  a good job of leading, motivating and  providing opp. For promotion.  This can be hard to find though Managers: o Because often multiple  communication objectives come into  conflict.  Ex: employee’s lack of  personal hygiene or  insensitivity to co-workers  This is a clash of duty  of a manger with the  duty to keep them  motivated.  Employee’s: o They fear a reprisal could harm their  current status at the firm.  Development of corporate programs and procedures  to help with honest assessment of both employees  and management.  EX: General Electric  Managers are judged in part by how well  they give and receive honest feedback. 
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MIS Test 1 Pgs 1-22 2 Evaluation of bosses through safe and  anonymous channels.  360 –degree performance review formal practice that requires all bosses,  peers, and employees to review one  another.  o Typically anonymous and well  received.  o Weather feedback is formal or informal everyone will benefit  when the lines of communication are kept open  Especially if they are positive and constructive.  A model of the Communication Process:      o Communication:     Is the creation of a mental image in the mind of a  receiver in exactly the same detail as intended by the  sender  Exchange of messages between persons for the  purpose of constructing common meanings  o Both definitions  Suggest a view of communication that is interpersonal,  involving the use of verbal and nonverbal signs and  symbols to create understanding.  o True/Accurate communication is often diff. to achieve       because it requires a sequence of steps: 1. Idea generation  2. Encoding  consist of symbols that will convey desired info.  Can be written or verbal  3.   Transmitting via various channels email sent or verbal instructions  many channels can be used at once 4. Receiving  5. Decoding  the receiver’s personality or past experience may  intervene at this stage. 
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MIS Test 1 Pgs 1-22 3 6. Understanding 7. Responding may be action or inaction  Many obstacles can get in the way of completing this      
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