Unformatted text preview: leader was great she would always make sure we had the most up to date information on rate plans and new equipment that would come out to better help our customers. Here the "Be-irreplaceable tactic" comes into play. After about a year working for her she decides to quit and go into business for herself. We all wished her luck and were going to do our best to keep up our numbers. Our new team leader acted nice at first but things changed real fast. He did not seem to care about helping out the team or even doing his job at all. Almost every time we needed him to take a call for help with information we could not find he was not there, but outside smoking. Due to this our numbers went down fast and we were hurting very much. We tried our best to get our numbers up but in the end we needed our team leader to get in there and act like a team leader. All of this happened due to us losing our old team leader which falls under the "Be-irreplaceable tactic"....
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- Summer '09