Comparing Organizations Within the Industry

Comparing Organizations Within the Industry - Comparing...

Info iconThis preview shows pages 1–2. Sign up to view the full content.

View Full Document Right Arrow Icon
Comparing Organizations Within the Industry In the construction business, HVAC contractor’s expectations are not good, nor is it what the consumers want. Contractors who believe low prices are a great separator can’t win. They can’t win because they have no money to hire anyone other than the average contractor, who merely reinforces the low expectation. Nor can they achieve what customers will pay for, since resources don’t allow them to deliver what customers truly want. Customers highly-value their time and don’t appreciate or reward those who feel otherwise. Wasting the customer’s time is a big reason companies fail because the customers expect quality, affordable work done in a timely fashion. The key is to communicate with the customers so they know they’re not wasting their time. Companies have to prove to the customer that they can help solve their problem. Companies need to have a contract that shows the customer that they guarantee their work at a set price. Because the company could not convince the customer, they lost the business. Companies
Background image of page 1

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
Image of page 2
This is the end of the preview. Sign up to access the rest of the document.

This note was uploaded on 07/29/2010 for the course MGT435 MGT435 taught by Professor Stepp during the Spring '10 term at Ashford University.

Page1 / 2

Comparing Organizations Within the Industry - Comparing...

This preview shows document pages 1 - 2. Sign up to view the full document.

View Full Document Right Arrow Icon
Ask a homework question - tutors are online