SU 10 COM 2610 Online Midterm Exam

SU 10 COM 2610 Online Midterm Exam - Chapter 1....

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Unformatted text preview: Chapter 1. Introduction to Technical Communication © 2010 by Bedford/St. Martin's 1 Technical communication has two meanings: • the process of making and sharing technical information in the workplace • a set of applications—the documents you write and the presentations you deliver Chapter 1. Introduction to Technical Communication © 2010 by Bedford/St. Martin's 2 Technical communication is produced by two categories of people: • technical professionals • technical communicators (technical writers) Chapter 1. Introduction to Technical Communication © 2010 by Bedford/St. Martin's 3 Technical communication has six main characteristics: • It addresses particular readers. • It helps readers solve problems. • It reflects an organization’s goals and culture. • It is produced collaboratively. • It uses design to increase readability. • It consists of words or graphics or both. Chapter 1. Introduction to Technical Communication © 2010 by Bedford/St. Martin's 4 Communicators use design features to accomplish three basic purposes: • to make the document look attractive and professional • to help the reader navigate the document • to help the reader understand the document Chapter 1. Introduction to Technical Communication © 2010 by Bedford/St. Martin's 5 Graphics help the communicator perform five main functions: • make the document more interesting and appealing • communicate and reinforce difficult concepts • communicate instructions and descriptions of objects and processes • communicate large amounts of quantifiable data • communicate with nonnative speakers Chapter 1. Introduction to Technical Communication © 2010 by Bedford/St. Martin's 6 An example of technical communication Chapter 1. Introduction to Technical Communication © 2010 by Bedford/St. Martin's 7 An example of technical communication Chapter 1. Introduction to Technical Communication © 2010 by Bedford/St. Martin's 8 An example of technical communication Chapter 1. Introduction to Technical Communication © 2010 by Bedford/St. Martin's 9 There are eight measures of excellence in technical communication: • honesty • clarity • accuracy • comprehensiveness • accessibility • conciseness • professional appearance • correctness Chapter 1. Introduction to Technical Communication © 2010 by Bedford/St. Martin's 10 There are three reasons to communicate honestly: • It is the right thing to do. • If you are dishonest, readers can get hurt. • If you are dishonest, you and your organization could face serious legal charges. Chapter 1. Introduction to Technical Communication © 2010 by Bedford/St. Martin's 11 There are two reasons that technical communication must be clear: • Unclear technical communication can be dangerous....
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This note was uploaded on 07/30/2010 for the course COM 2610 taught by Professor O'donnell during the Summer '10 term at Metropolitan State College of Denver.

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SU 10 COM 2610 Online Midterm Exam - Chapter 1....

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