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Emotional Behavior Jill Smith COM 140
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Today, managers need well-trained employees but are finding they do not exist. As a result, corporations are providing additional training for their employees. One such program that companies are adding is an awareness of emotional intelligence. Business managers are learning that successful managers need high Emotional Quotient (EQ) or Emotional Intelligence (EI) to work effectively. EI is the ability to accurately perceive emotions in one’s self and others, identify different emotional responses, and use emotional information to make intelligent decisions (Goleman, 2000). A leading expert on EQ finds that, “People good at managing relationships tend also to be self-aware, self-regulating, and empathetic” (Goleman, 2000, p. 33). Emotional intelligence is especially important “at the highest levels of the company, where differences in technical skills are of little importance. In other words, the higher the rank of the person,
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