BUS 40.3 Chapter 7 - Copy

BUS 40.3 Chapter 7 - Copy - Performance Management Click to...

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Click to edit Master subtitle style Chapter 7 Performance Management
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Objectives n Describe the purposes of performance evaluation systems n Examine how to measure employee performance n Analyze how to effectively design performance evaluation systems
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Purposes of Performance Management n Evaluation to improve job matching n Communication of organizational values and objectives n Information for self-improvement n Training and career development n Pay (and promotion) for performance n Validation of other HR practices n Retention and reduction in force n Legal defense n Effects on those doing the evaluation n (See Lecture Notes – Chapter 7 ) n (Textbook pp. 208-209)
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Appraising Performance n Individual employees or groups? n Outcomes-oriented vs. process-oriented measures n Outcomes-oriented measures (or objective measures) n Sales n Profit n Number of customers served per day… n Process-oriented measures (or subjective measures) n Working time n Knowledge and skills n Effort… n Situational factors n Measurement tools
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BUS 40.3 Chapter 7 - Copy - Performance Management Click to...

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