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CDM Case Study Analysis1)Describe the strategic information problems CDM faces given their businessmodel.●Identify best practices.○Quantify performance of different methodologies.○Compare performance of different methodologies.●Apply the full breadth of its knowledge to all its projects.○Ensure access from anywhere in the company.○Ensure organization of entries.○Ensure ease of discovery.○Keep complete records of all relevant technical documents.●Optimize and validate its repositories of knowledge.○Ensure all stored documents contain only correct information.○Update libraries to reflect the state of current knowledge.○Avoid redundancy.○Avoid confusing or contradictory information.●Train new employees.○Facilitate communication amongst peers.○Provide direct access to resident experts in given subjects.○Be aware of each employee’s skill set.○Assign employees to projects they are best suited for.●Optimize deliverables using its knowledge.○Reduce cost/waste.○Reduce time required to complete.○Validate quality of deliverables.○Evaluate project risk.●Improve public presence.○Increase exposure through social media.○Avoid damaging corporate reputation.○Ensure employees do not publish inappropriate information.○Ensure employees do not present opinions as corporate position.2.Describe CDM’s knowledge management approach (for both tacit and explicitknowledge) prior to the implementation of “Technical Disciplines”. Tacit KnowledgeExplicit Knowledge
●Implementation of orientation program which ensured training for newly hired employees●Mentors being assigned to newly hired employees for guidance ●“Dispatcher” provided information sharing capabilities between employees●