{[ promptMessage ]}

Bookmark it

{[ promptMessage ]}

OBch10 - Robbins Organizational Behavior Chapter Ten...

Info icon This preview shows pages 1–2. Sign up to view the full content.

View Full Document Right Arrow Icon
Robbins: Organizational Behavior Chapter Ten COMMUNICATION LEARNING OBJECTIVES After studying this chapter, students should be able to: 1. Describe the communication process. 2. Contrast the advantages and disadvantages of oral versus written communication. 3. Compare the effectiveness of chain, wheel, and all-channel networks. 4. Identify factors affecting the use of the grapevine. 5. Discuss how computer-aided technology is changing organizational communication. 6. Explain the importance of channel richness to improving communication effectiveness. 7. Identify common barriers to effective communication. 8. List behaviors related to effective active listening. 9. Contrast the meaning of talk for men versus women. 10. Describe potential problems in cross-cultural communication. CHAPTER OVERVIEW A careful review of this chapter finds a common theme regarding the relationship between communication and employee satisfaction—the less the uncertainty, the greater the satisfaction. Distortions, ambiguities, and incongruities all increase uncertainty and, hence, they have a negative impact on satisfaction. The less distortion that occurs in communication, the more that goals, feedback, and other management messages to employees will be received as they were intended. This, in turn, should reduce ambiguities and clarify the group’s task. Extensive use of vertical, lateral, and informal channels will increase communication flow, reduce uncertainty, and improve group performance and satisfaction. We should also expect incongruities between verbal and nonverbal communiqués to increase uncertainty and to reduce satisfaction. Findings in the chapter further suggest that the goal of perfect communication is unattainable. Yet, there is evidence that demonstrates a positive relationship between effective communication (which includes factors such as perceived trust, perceived accuracy, desire for interaction, top-management receptiveness, and upward information requirements) and worker productivity. Choosing the correct channel, being an effective listener, and utilizing feedback may, therefore, make for more effective communication, but the human factor generates distortions that can never be fully eliminated. The communication process represents an exchange of messages, but the outcome is meanings that may or may not approximate those that the sender intended. Whatever the sender’s expectations, the decoded message in the mind of the receiver represents his or her reality, and it is this “reality” that will determine performance, along with the individual’s level of motivation and his or her degree of satisfaction. The issue of motivation is critical, so we should briefly review how communication is central in determining an individual’s degree of motivation.
Image of page 1

Info icon This preview has intentionally blurred sections. Sign up to view the full version.

View Full Document Right Arrow Icon
Image of page 2
This is the end of the preview. Sign up to access the rest of the document.

{[ snackBarMessage ]}

What students are saying

  • Left Quote Icon

    As a current student on this bumpy collegiate pathway, I stumbled upon Course Hero, where I can find study resources for nearly all my courses, get online help from tutors 24/7, and even share my old projects, papers, and lecture notes with other students.

    Student Picture

    Kiran Temple University Fox School of Business ‘17, Course Hero Intern

  • Left Quote Icon

    I cannot even describe how much Course Hero helped me this summer. It’s truly become something I can always rely on and help me. In the end, I was not only able to survive summer classes, but I was able to thrive thanks to Course Hero.

    Student Picture

    Dana University of Pennsylvania ‘17, Course Hero Intern

  • Left Quote Icon

    The ability to access any university’s resources through Course Hero proved invaluable in my case. I was behind on Tulane coursework and actually used UCLA’s materials to help me move forward and get everything together on time.

    Student Picture

    Jill Tulane University ‘16, Course Hero Intern