PSYC305 Midterm Study Guide

PSYC305 Midterm Study Guide - MidtermStudyGuidePSYC305

Info iconThis preview shows pages 1–2. Sign up to view the full content.

View Full Document Right Arrow Icon
Midterm Study Guide – PSYC 305 Know the following concepts for the corresponding TCOs.  Remember, this is a  guide, not all the answers; you are still responsible for all materials covered in  Weeks One through Four. TCO 2 Ways that employees express job dissatisfaction The effects of employee satisfaction on customer outcomes TCO 3 Behaviors and attitudes (affective reactance, cognitive dissonance,  attitudinal clarification, values clarification, organizational dissonance) Definitions – distinguish the following: (organizational commitment, job  stability, job involvement, job satisfaction, social investment Relationship between satisfaction and absenteeism (positive, negative,  direct, curve linear) TCO 4 Trait theory (attributes which help to best identify leaders) Emotional Intelligence  and its relation to leadership ability
Background image of page 1

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
Image of page 2
This is the end of the preview. Sign up to access the rest of the document.

Page1 / 2

PSYC305 Midterm Study Guide - MidtermStudyGuidePSYC305

This preview shows document pages 1 - 2. Sign up to view the full document.

View Full Document Right Arrow Icon
Ask a homework question - tutors are online