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PSYC305 Midterm Study Guide

PSYC305 Midterm Study Guide - .Remember,thisisa...

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Midterm Study Guide – PSYC 305 Know the following concepts for the corresponding TCOs.  Remember, this is a  guide, not all the answers; you are still responsible for all materials covered in  Weeks One through Four. TCO 2 Ways that employees express job dissatisfaction The effects of employee satisfaction on customer outcomes TCO 3 Behaviors and attitudes (affective reactance, cognitive dissonance,  attitudinal clarification, values clarification, organizational dissonance) Definitions – distinguish the following: (organizational commitment, job  stability, job involvement, job satisfaction, social investment Relationship between satisfaction and absenteeism (positive, negative,  direct, curve linear) TCO 4 Trait theory (attributes which help to best identify leaders) Emotional Intelligence  and its relation to leadership ability
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