L10 - F IT 1 0 0 3 IT in O r g a n is a tio n s W eek 10...

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1 www.infotech.monash.edu.au FIT1003 IT in Organisations Week 10 Communication in Organisations www.infotech.monash.edu.au 2 Objectives for this session • Be aware of the different types of communication that are used in an organisation; • Understand the relationship between organisational structures and the communication that takes place in those organisations; • Distinguish between formal and informal communication. www.infotech.monash.edu.au 3 Objectives for this session • Understand the contributions to organisational functioning and the inherent advantages and disadvantages of formal and informal communication; • be aware of the methods and supporting technologies of communication in an organisation; • be able to make recommendations about the most appropriate communication method for different purposes.
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2 www.infotech.monash.edu.au 4 Where we are in the unit … Organisations IT, IS Information Organisations using IT and IS Communication in organisations Risks and liabilities of IT and IS The IT Profession Week 10: Communication in Organisations www.infotech.monash.edu.au 5 But first, thinking about Assignment 2 • Part 1 (group) – SCM – CRM – development strategy – report writing • Part 2 (individual) – communication evaluation • Hurdle requirements! – project management forms – peer review forms www.infotech.monash.edu.au 6 Assignment 2, Part 1 Think about: – SCM components, drivers and metrics, and the IT systems associated with them – problems, opportunities and benefits for AGT – Benefits of a CRM for AGT – How systems development would be applied to AGT Read textbook carefully: B15 Read beyond textbook! Don’t forget report writing aspect of assignment!
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3 www.infotech.monash.edu.au 7 Assignment 2, Part 2 Evaluate and reflect upon all the following dimensions of your team experience, through the prism of the expanded Shannon/Weaver model: – team work – leadership style – meetings – interpersonal skills (listening, questioning, non- verbal communication, empathy, intercultural communication) www.infotech.monash.edu.au 8 Assignment 3 • A group Powerpoint presentation in week 12 tutorials • 10 minutes (plus questions) • All members of the team are required to participate in the presentation www.infotech.monash.edu.au 9 What is Organisational Communication? One approach is this: ‘Exchange of oral, nonverbal, and written messages among people working to accomplish common tasks and the organisation’s goals.’ http://www.utexas.edu/courses/spe319/CMS319.htm
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4 www.infotech.monash.edu.au 10 What is Organisational Communication? Takes place at different levels:
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This note was uploaded on 08/15/2010 for the course FIT 1003 taught by Professor Yeap during the Three '10 term at Monash.

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L10 - F IT 1 0 0 3 IT in O r g a n is a tio n s W eek 10...

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