L8 - FIT1003 IT in Organisations Week 8 Communication...

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1 www.infotech.monash.edu.au FIT1003 IT in Organisations Week 8 Communication Concepts www.infotech.monash.edu.au 2 Objectives for this session • Understand the importance of communication to the IT professional; • Use a communication model to describe and analyse communication; • Explain the interpersonal communication skills needed for effective communication. www.infotech.monash.edu.au 3 Where we are in the unit … Organisations IT, IS Information Organisations using IT and IS Risks and liabilities of IT and IS Week 8: Communication Concepts Communication in organisations The IT Profession
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2 www.infotech.monash.edu.au 4 Lecture 8 structure • Why Consider Communication? • Theories of Human Communication • Interpersonal Communication Skills www.infotech.monash.edu.au Lecture 8.1 Why consider communication? Why consider communication? www.infotech.monash.edu.au 6 Because we are not that good at it … ‘If communication can fail, it will’ ‘If communication cannot fail, it still most usually fails’ ‘If a message can be interpreted in several ways, it will be interpreted in a manner that maximises damage’ Osmo A. Wiio http://www.cs.tut.fi/~jkorpela/wio.html
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3 www.infotech.monash.edu.au 7 Why communication fails (according to Korpela) • ‘Language differences. On the Internet, for example, the lingua franca is badly written and poorly understood English.’ • ‘Cultural differences. Whatever you assume about the recipients of your message, the wider the audience, the more of them will fail to meet your assumptions.’ • ‘Personal differences. Any assumption about the prior knowledge on the subject matter fails for any reasonably large audience.’ • ‘Just having some data lost. The listener does not pay attention at a critical moment, and he misses something indispensable. In the worst, and usual, case he does not know he missed it. ’ http://www.cs.tut.fi/~jkorpela/wio.html www.infotech.monash.edu.au 8 Top ten skills of IT graduates most desired by employers (Source: Monash University Employer Survey 2007,Faculty of Information Technology , Centre for Higher Education Quality, 2007) Numeracy 10 Ability to apply knowledge in the workplace 9 Understanding of professional ethics 8 Effective use of ICT 7 Capacity to analyse and solve problems 6 Written communication skils 5 Interpersonal skils with coleagues and clients 4 Capacity to learn new skils 3 Capacity for co-operation and teamwork 2 Oral communication skils 1 Attribute Rank www.infotech.monash.edu.au Lecture 8.2 Theories of communication Theories of communication Shannon who?
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4 www.infotech.monash.edu.au 10 What is communication? ‘An exchange that involves two or more
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This note was uploaded on 08/15/2010 for the course FIT 1003 taught by Professor Yeap during the Three '10 term at Monash.

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L8 - FIT1003 IT in Organisations Week 8 Communication...

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