4545665-Developing-BusinessIT-Solutions(12) - Chapter 12...

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Chapter 12 Developing Business/IT Solutions James A. O'Brien, and George Marakas. Management Information Systems with MISource 2007, 8 th ed. Boston, MA: McGraw-Hill, Inc., 2007. ISBN: 13 9780073323091
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Chapter 12 Developing Business/IT Solutions 2 Use the systems development process outlined in this chapter and the model of IS components from Chapter 1 as problem-solving frameworks to help you propose IS solutions to simple business problems Describe and give examples to illustrate how you might use each of the steps of the IS development cycle to develop and implement a business IS Explain how prototyping can be used as an effective technique to improve the process of systems development for end users and IS specialists Learning Objectives
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Chapter 12 Developing Business/IT Solutions 3 Learning Objectives Understand the basics of project management and their importance to a successful system development effort Identify the activities involved in the implementation of new IS Compare and contrast the four basic system conversation strategies Describe several evaluation factors that should be considered in evaluating the acquisition of hardware, software, and IS services
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Chapter 12 Developing Business/IT Solutions 4 IS Development When the systems approach is applied to the development of an information systems solution to business problems, it is called information systems development or application development
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Chapter 12 Developing Business/IT Solutions 5 Case 1 Customer-Driven Development At Intuit, development of new product ideas are driven by a psychologist Playing nice Free-association sessions Focus is always on the customer Making “pain points” less painful Capturing pencil-and-paper users Follow-me-homes Simplifying language
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Chapter 12 Developing Business/IT Solutions 6 Case Study Questions Should Intuit’s “far-out thinking” and acceptance of failure as part of the application software development process be duplicated at large software development companies like Microsoft? Should it be duplicated at the thousands of small independent software companies that exist? Which do you prefer? Intuit’s customer-driven development process where hundreds of employees and managers are sent to consult with customer in their homes or places of business, or Microsoft’s process of using professional anthropologists to do such research
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7 Case Study Questions Intuit developed the wildly successful QuickBooks: Simple Start Edition, which eliminated all accounting jargon Could this idea be the foundation of a new version of Intuit’s top-selling TurboTax software, which removed all tax accounting jargon from that product to reach the 20 million Americans who do not use tax preparation software or a professional tax preparer? Would such a product be possible or
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4545665-Developing-BusinessIT-Solutions(12) - Chapter 12...

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