Balanced Scorecard4

Balanced Scorecard4 - Measure Recordables Target 0...

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Balance Scorecard Strategic Direction Evaluation Financial Perspective Market Share Objective Gain 5% Measure Market analysis of competition Target Annually Initiative Bi-annual market analysis on global scale Customer Value Perspective Strategy Internal Operations Perspective 1 1
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Balance Scorecard Customer Satisfaction Objective Satisfied Customers Measure Customer Survey Target 100% Initiative Quarterly customer survey for every contract until completion. Measure of process performance Objective Clear, concise processes
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Unformatted text preview: Measure Recordables Target 0 recordable Initiative Internal quarterly audits External annual audits Learning and Growth Perspective 2 2 Balance Scorecard Employee turn over Objective Minimal employee turnover Measure Percentage of total Head Count Target Less than 5% total Head Count Initiative Annual reversed performance review of management staff. Annual market study with respect to salary and benefits 3 3 Balance Scorecard 4 4...
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This note was uploaded on 08/21/2010 for the course BUS BUS471 taught by Professor Mr.torts during the Fall '09 term at DeVry Long Beach.

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Balanced Scorecard4 - Measure Recordables Target 0...

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