ch10 Communication - Functions of Communication...

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10–2 Functions of Communication Communication Functions 1. Control member behavior. 2. Foster motivation for what is to be done. 3. Provide a release for emotional expression. 4. Provide information needed to make decisions.
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10–3 The Communication Process Model
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10–4 Direction of Communication Upward Downward Lateral
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10–5 Interpersonal Communication Oral Communication Advantages: Speed and feedback. Disadvantage: Distortion of the message. Written Communication Advantages: Tangible and verifiable. Disadvantages: Time consuming and lacks feedback. Nonverbal Communication Advantages: Supports other communications and  provides observable expression of emotions and  feelings. Disadvantage: Misperception of body language or  gestures can influence receiver’s interpretation of  message.
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10–6 Intonations: It’s the Way You Say It!
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10–7 Three Common Formal Small-Group Networks
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10–8 Small-Group Networks and Effectiveness Criteria
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ch10 Communication - Functions of Communication...

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