Summary of Key Points and Terminology - Chapter 2.pdf

Summary of Key Points and Terminology - Chapter 2.pdf -...

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Summary of Key Points and Terminology - Chapter 2 Quality management had its roots in manufacturing during the 1980s; soon after, service providers, health care, education and not-for-profit organizations began to study and implement quality management approaches. A system is a set of functions or activities within an organization that work together for the aim of the organization. Systems thinking is critical in applying quality principles because the organizational linkages among various functions of an organization must be in alignment to meet the needs of customers and other stakeholders. Quality in manufacturing has traditionally focused on such technical issues as reliability, inspection, defect measurement, and process control. Quality plays an important role in each component of a manufacturing firm’s production and business-support systems. All are linked together as a system of processes that support the organization’s objectives. Service
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This note was uploaded on 08/22/2010 for the course ESI 6224 taught by Professor Ahmadelshennawy during the Spring '10 term at University of Central Florida.

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Summary of Key Points and Terminology - Chapter 2.pdf -...

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