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Unformatted text preview: current employer. I do think that in todays age it is necessary to stay above cutting edge technology to be competitive with other financial institutes. The author that wrote this obtained all the information on the topic from a Forsees survey that scores the financial industry on customer service related issues. I think that the author was unbiased and trustworthy by stating facts on the topic. I think since this article came from a local news website it is a credible website and uses facts to back up the story lines....
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- Spring '10