MGT 126 Week 1 - MGT 126 Week 1 Assignments Fleming MGT 126...

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MGT 126 – Week 1 Assignments Colin Fleming MGT 126 Week 1: Colin Fleming Assignment #1 Getting Ready for New Employee Orientation on Chapter 1, page 28. Critical Thinking Questions 1. What interpersonal skills do you currently have that will allow you to be successful in your new position? I posses the interpersonal skills which will allow me to not only handle the specific PackAll Customer Service functions but to thrive in the corporate culture. I am proud to be a great communicator, allowing me to be clear and concise about policy and procedure while handling the customer with the respect they deserve. 2. What general questions about handling customers do you have for your supervisor? There are a few questions that I would ask: What would individuals previously in this position say is the most difficult aspect? What is the most likely issue a customer will encounter? How should I handle this? And what resources are available? If a customer asks to speak with a supervisor, may I contact you?
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This note was uploaded on 08/28/2010 for the course MGT 126 taught by Professor Unknown during the Spring '10 term at Scottsdale Community College.

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MGT 126 Week 1 - MGT 126 Week 1 Assignments Fleming MGT 126...

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