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Unformatted text preview: write a letter, clarifying the situation and the mistakes that were made. An offer for free or discounted services may be the only method of keeping the customer. 4 Based on information provided, how would you have reacted in this situation if you were Mr. Boyle? Why? While you can understand that mistakes are occasionally made, this was done out of carelessness and a lack of appropriate management. I would be furious and demand a clarification of the mistake. 5 If you were Mr. Boyle, what could be done or said to convince you to continue to do business with Regal? With the pricing the way it is, this may be the last straw, but an apology from the owner showing true sorrow and a genuine appreciation for my business may help with the situation....
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- Spring '10