MGT 126- Week 4 HW - 1. In what ways can technology play a...

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1. In what ways can technology play a role in the delivery of effective customer service? Explain. Technology plays a key role in customer service in the modern era for many reasons, it allows for easy, convenient and quick communication and response, it also allows for better organization and tracking. 2. What are some advantages of using technology for service delivery? Convenience Ease of communication Cost Efficiency 3 What are some disadvantages of using technology for service delivery? Lack of face-to-face communication Potential poor-quality reception Appropriate gestures and understanding 4 What are some of the communication skills for success? Speak Clearly Limit Jargon Use appropriate volume Speak at a rate that allows comprehension. Use voice inflection Use proper grammar Pause occasionally Smile Project a positive image and attitude Wait to speak 1
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Listen actively 5 How can you project a more positive image over the telephone? Continually evaluate yourself
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MGT 126- Week 4 HW - 1. In what ways can technology play a...

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