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Colin-Fleming-MGT-179-Week-3 - Colin Fleming MGT 179 Case...

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Colin Fleming MGT 179 Week 3 Case Study Page 352 – Texas Instruments MGT 179 Week 3 1) Do you think that TI took the right approach to achieving better customer satisfaction by training its executives first? It is well documented that a customer service initiative will not be impactful if senior management does not believe in it. Taking this into consideration, yes I do think it was the correct approach. 2) If you were an HR Manager at TI, to what resources would you have looked to find information to calculate the program’s ROI? I believe the best place to find this program’s ROI would simply be the company’s P&L as return customers and new business is the backbone of a companies’ success. Case Study Page 354 – Eastman Kodak MGT 179 Week 3 1) What can you tell about how Kodak did needs assessment for executive education? What recommendations would you give June Delano for improving this analysis? Kodak did needs assessment for the very reason of it’s executive staff often had a tenure at the company of less than 3 years after it’s refocusing on digital efforts. The efforts of Delano
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