Unformatted text preview: One benefit is language, someone in a hotel will probably know more than one language and is a huge benefit when guests are visiting the country and it comes down to superior customer service. A hotel main focus should be putting the guest first. Guest have different backgrounds; therefore, a company should have skilled capable workforce with a range of backgrounds, views and experiences. (Red Roof Inn, 2010) Diversity is so important in the hospitality industry, and every hotel in the world should know the importance and how it affects service. A minority guest for instance, seeing a diverse staff feels a lot more comfortable in staying at any hotel than coming to a hotel and seen the same origin group of people. It’s a diverse world!! it’s a must in hospitality...
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- Summer '10
- hospitality industry, Ethnic group, The Guest