Axia College Material Appendix E EMOTIONAL INTELLIGENCE Ann Jacobs Axia College of University of Phoenix Emotional Intelligence Today, managers need well-trained employees but are finding they do not exist. As a result, corporations are providing additional training for their employees. One such training program that companies are adding to corporate learning environments is an awareness of emotional intelligence. Business managers are learning that successful managers need high Emotional Quotient (EQ) or Emotional Intelligence (EI) to work effectively. Emotional intelligence is the ability to perceive accurately emotions in ones self and others, to identify different emotional responses, and to use emotional information to make intelligent decisions (Goleman, 2000). A leading expert on EQ finds that “people good at managing relationships tend also to be self-aware, self-regulating, and empathetic” (Goleman, 2000, p. 33).
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This note was uploaded on 09/03/2010 for the course UOP COM/140 taught by Professor Papadopoulus during the Spring '09 term at University of Phoenix.