304 leadership management mcq answers

304 leadership management mcq answers - 304 Leadership and...

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304 - Leadership and Management Chapter 1 The Changing Nature of Leadership and Management 1. Which of the following has had the greatest impact on redefining the responsibilities of managers in the hospitality industry? a. new financial and accounting theories b. the pioneering work of managers in other industries, such as Lee Iacocca, Michael Eisner, and Peter Lynch c. electronic information management systems d. the Recession of 1980–1981 2. Which of the following statements is true about the planning function of management? a. Planning involves assessing the actual performance of employees against company standards. b. Budgeting is not a planning function. c. Planning involves establishing goals and objectives to pursue during a future period. d. Only top-level managers plan. 3. According to studies by John P. Kotter, author of the classic article, “What Effective General Managers Really Do,” effective general managers: a. plan their days down to the minute. b. rarely give orders. c. carefully adhere to their organization’s formal chain of command. d. follow Fayol’s principles of management. 4. The spouse of one of your employees dies. You attend the funeral. Which management role are you performing? a. figurehead b. spokesperson c. disturbance handler d. monitor 5. You are the food and beverage manager of a large hotel. One of the department’s freezers breaks down and the repair company cannot come out until tomorrow. You pull a food server from the lunch shift, borrow a server from the lounge, and help them transfer the food from the nonworking freezer into the department’s other freezer. You have performed the management role of: a. disturbance handler. b. entrepreneur. c. negotiator. d. figurehead. 6. Managers can benefit from thinking about their jobs in terms of interpersonal, informational, and decisional roles because it: a. prevents them from overlooking important aspects of their jobs, such as the liaison role, that are not covered by the traditional management functions. b. it enables them to make faster and better decisions when faced with crisis or other unexpected or unusual situations in the workplace. c. helps them realize that they must perform their interpersonal and informational roles well in order to be fully effective in their decisional roles. d. a and c.
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7. Which of the following statements about traditional management skills is true? a. Hospitality managers do not need technical skills. b. Hospitality employees need human relations skills. c. Hospitality supervisors do not need conceptual skills. d. All of the above. 8. A manager who makes decisions by enforcing rules and regulations that are already in place, who resists change and acts as caretaker of the status quo is a __________ manager. a.
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This note was uploaded on 09/06/2010 for the course L AND M 304.3 taught by Professor Conradi during the Spring '10 term at University of Cape Town.

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304 leadership management mcq answers - 304 Leadership and...

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