Week 12 Team Interventions

Week 12 Team Interventions - Team I nterventions Sharon...

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Unformatted text preview: Team I nterventions Sharon Glazer, Ph.D. Housecleaning Quiz 8 Yavneh Day School Updates Response rate? Last chance response rate increase Submit: H.W. Case Ch. 13 Strategies for Conflict Resolution Prevent conflict through mandate or separation of the parties Set limits on the timing and extent of the conflict Help the parties to cope differently with the conflict Attempt to eliminate or resolve the basic issues in the conflict Resolving I ntergroup Conflict Groups and consultant convene to address issues Groups are asked to address 3 questions 1. What qualities/attributes best describe our group? 2. What qualities/attributes best describe their group? 3. How do we think the other group will describe us? Groups exchange and clarify answers Groups analyze discrepancies and work to understand their contribution to the perceptions Groups discuss discrepancies and contributions Groups develop action plans on key areas Confrontation M eeting Process Schedule the Meeting Create groups representing multiple perspectives Create a master list Form problem-solving groups Set Ground Rules Groups identify problems and opportunities Report out to the large group Rank the issues and opportunities, develop an action plan, specify timetable Provide period reports to large group Organizational mirroring Representatives from different groups Observed by hosts Resembles a Fishbowl M icrocosm Groups Small groups that solve problems in the larger system Small group member characteristics must reflect the issue being addressed (e.g., if addressing diversity, group must be diverse) Primary mechanism for change is "parallel processes" M icrocosm Group Process I dentify an issue Convene the microcosm group Provide group training Address the issue in the group Dissolve the group OD Quality & Productivity I nterventions Goal of Continuous I mprovement (CI ) Quality Circles (QC) Total Quality M anagement (TQM ) Job Design Self-Directed Work Teams (SDWT) Capability M aturity M odel I ntegration (CM M I ) Goals of CI I mprove work processes for individuals and work teams Quality Circles 12-20 members Formed to resolve a particular problem Disband when resolution is institutionalized Total Quality M anagement Philosophy Organizational strategy Goal: improve customer satisfaction through improving quality of products Baldridge Award: awards for quality improvement Job Design Job enrichment Theory: motivate by expanding responsibility and achievement potential Job Characteristics Theory: Work M otivation/Satisfaction is a result of: [(Skill variety + Task I dentity + Task Significance)/3] x Autonomy x Job Feedback Self-Directed Work Teams Autonomous work groups in which teams are responsible for entire businesses, e.g., Volvo. Team comprised of a cross-section of organization Facilitator vs. M anager; team members are responsible Value: Egalitarianism, shared vision, openness, trust, diversity, full business knowledge Simulation Simulations 10.1 & 10.2B Effective Teams I nformal atmosphere Clear purpose; tasks understood and accepted Task-relevant discussions; good listening Participation: free expression of ideas & feelings Open communication Civilized disagreement/conflict around ideas Self-assessing Consensus decision-making Shared leadership Clear roles and work assignments Team Building Activities Activities related to one or more individuals Activities oriented to the group's operations and behaviors Task accomplishments Team relationships Organization processes Activities affecting the group's relationship with the rest of the organization Types of Teams Groups reporting to the same manager Groups involving people with common goals Temporary groups formed to accomplish a specific, one-time task Groups consisting of people whose work roles are interdependent Groups with no formal links but whose collective purpose requires coordination All teams are groups, not all groups are teams. Types of Team Building Family group diagnostic meeting A set of activities designed to understand the current structure, process, and effectiveness of the team Family group team-building meeting A set of activities designed to address and improve a specific aspect of team functioning Groupthink Exercise Roles Role Analysis Technique Role Negotiation (Go to Word Example) ...
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