Chapter 6 Conflict resolution

Chapter 6 Conflict resolution - Conflict Defined Cold...

Info iconThis preview shows pages 1–12. Sign up to view the full content.

View Full Document Right Arrow Icon
1 Conflict Defined Cold Conflict functional little to no emotion builds consensus enhances relationships Hot Conflict dysfunctional much emotion destroys relationships
Background image of page 1

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
2 Factors Influencing Hot Conflict Attitudes Control imbalance Outcome importance Perceptions of: interdependence different goals being kept from goals
Background image of page 2
3 The Conflict Process Analysis Frustration Conceptualization Behavior Other’s reactions Outcome
Background image of page 3

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
4 Consequences of Conflict Decreased productivity Low morale Absenteeism Stress Turnover Law suits Violence
Background image of page 4
5 Types of Conflict Interpersonal Individual - Group Group - Group
Background image of page 5

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
6 Sources of Conflict Hidden Fear Embarrassment Distrust Hurt Anger Uncertainty
Background image of page 6
7 Sources of Conflict Surface Interdependence Jurisdictional Ambiguity Communication Culture and Value Difficult Personalities
Background image of page 7

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
8 Types of Difficult People Aggressive Tank Grenade Sniper Know-it-all “No” person Whiner Passive “Yes” person Bump-on-a-log ‘Round-to-it
Background image of page 8
9 Angry Customers Aggressive Behaviors Warriors Unloaders Child Blamer Gunny Sacker Passive Behaviors Survivalists Guiltmakers Pretenders
Background image of page 9

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
10 Handling Diversity Disputes Increase scope of diagnoses Validate the other groups’ culture and viewpoint Encourage workplace diversity Identify power and control imbalances and redistribute where appropriate
Background image of page 10
11 Individual Differences in
Background image of page 11

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
Image of page 12
This is the end of the preview. Sign up to access the rest of the document.

Page1 / 33

Chapter 6 Conflict resolution - Conflict Defined Cold...

This preview shows document pages 1 - 12. Sign up to view the full document.

View Full Document Right Arrow Icon
Ask a homework question - tutors are online