Bus161A - Final Notes - Chapter 1 What is Organizational...

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Chapter 1 – What is Organizational Behavior? I. Managers (administrators) – individuals who achieve goals through other people A. Managerial Activities : Make decisions, allocate resources, direct activities of others to attain goals B. Organization – a consciously coordinated social unit, composed of two or more people, that functions on a relatively continuous basis to achieve a common or set of goals. C. Management Functions : Planning, Organizing, Controlling, Leading 1. Planning – a process that includes defining goals, establishing strategy, and developing plans to coordinate activities 2. Organizing – determining what tasks are to be done, who is to do them, how the tasks are to be grouped, who reports to whom, and where decisions are to be made 3. Leading – a function that includes motivating employees, directing others, selecting the most effective communication channels, and resolving conflicts 4. Controlling – monitoring activities to ensure they are being accomplished as planned and correcting any significant deviations II. Mintzberg’s Managerial Roles A. Interpersonal 1. Figurehead – symbolic head; required to perform a number of routine duties of a legal or social nature 2. Leader – responsible for the motivation and direction of employees 3. Liaison – maintains a network of outside contacts who provide favors and information B. Informational 1. Monitor – receives wide variety of information; serves as nerve center of internal and external information of the organization 2. Disseminator – transmits information receive from outsides or from other employees to members of the organization 3. Spokesperson – transmit information to outsiders on organization’s plans, policies, actions, and results; serves as expert on organization’s industry C. Decisional 1. Entrepreneur – searches organization and its environment for opportunities and initiates projects to bring about change
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2. Disturbance handler – responsible for corrective action when organization faces important, unexpected disturbances 3. Negotiator – responsible for representing the organization at major negotiations III. Management Skills A. Technical Skills – the ability to apply specialized knowledge or expertise B. Human Skills – the ability to work with, understand, and motivate other people, both individually and in groups C. Conceptual Skills – the mental ability to analyze and diagnose complex situations D. Effective v. Successful Managerial Activities (Luthans) 1. Traditional Management – decision making, planning, and controlling 2. Communication – exchanging routine information and processing paperwork 3. Human Resource Management – motivating, disciplining, managing conflict, staffing, and training 4. Networking – socializing, politicking, and interacting with others IV. Organizational Behavior – a field of study that investigates the impact that individuals, groups, and structure have on behavior within organizations, for the purpose of applying such knowledge toward
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This note was uploaded on 09/08/2010 for the course BUS 161A at San Jose State University .

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Bus161A - Final Notes - Chapter 1 What is Organizational...

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