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Unformatted text preview: 6. Set and Enforce Reasonable Limits If the individual becomes belligerent, defensive or disruptive, state limits and directives clearly and concisely. 7. Avoid Overreacting. Remain calm, rational and professional. How you, the staff person, respond will directly affect the individual. 8. Use Physical Techniques as a Last Resort. Use the least restrictive method of intervention possible. Employing physical techniques on an individual who is only acting out verbally can escalate the situation. 9. Ignore Challenge Questions. When the client challenges your position, training, policy, etc, redirect the individuals attention to the issue at hand. Answering these questions often fuels a power struggle. 10. Keep your Nonverbal Cues Nonthreatening. Be aware of your body language, movement, and tone of voice. The more an individual loses control the less he listens to your actual words. More attention is paid to your nonverbal cues....
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