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N137_Quality_and_Culture_Quiz - THE MANAGER'S ELECTRONIC...

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THE MANAGER'S ELECTRONIC RESOURCE CENTER The ERC is produced by Management Sciences for Health BACK Quality & Culture Quiz Quality & Culture Quiz
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1. Cross-cultural misunderstandings between providers and patients can lead to mistrust and frustration, but are unlikely to have an impact on objectively measured clinical outcomes. a. True b. False 2. When the patient and provider come from different cultural backgrounds, the medical history obtained may not be accurate. a. True b. False 3. When a provider expects that a patient will understand a condition and follow a regimen, the patient is more likely to do so than if the provider has doubts about the patient. a. True b. False 4. A really conscientious health provider can eliminate his or her own prejudices or negative assumptions about certain types of patients. a. True b. False 5. When taking a medical history from a patient with a limited ability to speak English, which of the following is LEAST useful? a. Asking questions that require the patient to give a simple “yes” or “no” answer, such as
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