Communication skills - Communication Skills COPING...

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Communication Skills COPING STRATEGIES Chapter 14: Communication Skills Verbal communication:  thoughts and/or perceptions described in words Linguistic experts divide verbal communication into two equally important components: Encoding Decoding Encoding: The process by which the speaker attempts to frame thoughts/perceptions as  words (for example, “The Sharks lost and my life is ruined!”) Decoding: The process by which the listener attempts to translate, analyze, and interpret the  message (for example, “The Sharks lost and your life is ruined, but that’s your own fault  because you don’t appreciate baseball.”) Thoughts can get lost in the encoding process, decoding process, or both.  Misunderstanding and confusion can arise anywhere in this process. Nonverbal communication:  any communication not involving words, including Posture Facial expression Eye contact or lack thereof
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This note was uploaded on 09/08/2010 for the course KIN 69 at San Jose State University .

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Communication skills - Communication Skills COPING...

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