JS110Mediate2

JS110Mediate2 - Special Issues in Mediation Facilitating...

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Special Issues in Mediation Facilitating conflict-resolution
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The Tasks of the Mediator : Remain neutral Contain emotional conflicts Ensure a balance of power Define issues of disagreement Organize priorities Develop alternative options Make mutually-acceptable agreements
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Neutrality of the Mediator How can mediator ensure neutrality? In appearance and in fact When should mediator NOT be neutral? Law violations Ethical violations When 3 rd party interests need protection When mediation rules are broken
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Separating out Emotional Loss of Face Acknowledge them explicitly Label them as separate issues deal with them at a separate time or separate place Remember: Mediation is not therapy!
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Kinds of Power Imbalances Assertive, articulate & authoritative personality style Emotionally controlling style (angry, weepy, guilt-inducing etc.) Physically intimidating and threatening Information or expertise imbalance
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Balancing assertive & dominating party Control flow of communication between parties Propose rules for equal time Play traffic cop to enforce them Re-state inarticulate party’s concerns Use caucasing (separate parties)
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Dealing with Emotional Blackmail Comment on the emotional intimidation,
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This note was uploaded on 09/08/2010 for the course JS 10 at San Jose State.

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JS110Mediate2 - Special Issues in Mediation Facilitating...

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