cross cultural training

cross cultural training - Cross-Cultural Training...

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Cross-Cultural Training Sharon Glazer, Ph.D. San Jose State University
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Definition promote intercultural learning by  developing affective, behavioral,  and cognitive competencies that  are desirable for successful  intercultural interactions’ (Littrell et al., 2006; Morris & Robie, 2001)
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Why is CCT important? High cost of Expatriate Failure ~16-40% early return $220million to send expat. Costs U.S. businesses $2billion CCT Effectiveness is inconclusive 30-60% of MNC offer CCT, fewer offer to families Early return often due to family Little Empirical Evidence Anecdotal evidence; Theoretical explanations  From 1980-2005, only 6 studies had an experimental  group and control group (Littrell et al.) Only 6 studies btwn 1998-2007 included non-student  populations (Mendenhall et al., 2008)
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Lack of Unifying Theoretical Framework Dynamics of Adjustment – U Curve (over time),  from optimistic to confused to adjustment Expertise Development Culture Shock: combines anthropological,  psychoanalytic, behavioral, and phenomenological  perspectives Role: relationships and expectations Culture: values, history, beliefs Sequential Model: training is a process  corresponding to cycle of adjustment Why CCT is important cont’d
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Why CCT is important cont’d Inconsistent Measures of Performance What is effective performance? Transfer of learning Adjustment, Early return Leaving organization upon return Professional effectiveness Interpersonal Adjustment Workplace Diversity Increasing Changes in cohesion and trust Communication challenges Process loss
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Sample Topics Covered in CCT Papers Language Training Leadership Training
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This note was uploaded on 09/08/2010 for the course PSYC 190 at San Jose State University .

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cross cultural training - Cross-Cultural Training...

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