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conflict communication

conflict communication - CONFLICT COMMUNICATION STYLE Much...

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CONFLICT COMMUNICATION STYLE Much research has demonstrated cultural variability in conflict handling style. This activity will provide you with an indication of how you communicate in conflict situations. Directions: Using the scale at the top of each page, circle the number that best describes how you feel about each of the following statements. Once you have completed the scale, calculate and plot your scores, and then answer the questions that follow. STRONGLY DISAGREE DISAGREE DISAGREE SOMEWHAT NEUTRAL AGREE SOMEWHAT AGREE STRONGLY AGREE 1 2 3 4 5 6 7 1. When something I have purchased is found to be defective, I keep it anyway. 1 2 3 4 5 6 7 2. Showing your feelings in a dispute is a sign of weakness. 1 2 3 4 5 6 7 3. I would be embarrassed if neighbors heard me argue with a family member. 1 2 3 4 5 6 7 4. I rarely state my point of view unless I am asked. 1 2 3 4 5 6 7 5. I am drawn to conflict situations. 1 2 3 4 5 6 7 6. If I were upset with a friend I would discuss it with someone else rather than the friend who upset me. 1 2 3 4 5 6 7 7. An argument can be resolved more easily when people express their emotions. 1 2 3 4 5 6 7 8. I would feel uncomfortable arguing with one friend in the presence of others. 1 2 3 4 5 6 7 9. In a dispute, I try not to let the other person know what I am thinking. 1 2 3 4 5 6 7 10. I like when other people challenge my opinions 1 2 3 4 5 6 7 11. After a dispute with a neighbor, I would feel uncomfortable seeing him or her again even if the conflict had been resolved. 1 2 3 4 5 6 7 12. If I become angry it is because I have lost control. 1 2 3 4 5 6 7 13. I don’t mind being involved in an argument in a public place. 1 2 3 4 5 6 7 14. In a dispute, I want to know all about the other person’s thoughts and beliefs. 1 2 3 4 5 6 7 15. I enjoy challenging the opinions of others. 1 2 3 4 5 6 7 16. When I have a conflict with someone I try to resolve it by being extra nice to him or her. 1 2 3 4 5 6 7 17. It shows strength to express emotions openly. 1 2 3 4 5 6 7 18. I feel uncomfortable seeing others argue in public. 1 2 3 4 5 6 7 19. There are not many people with whom I feel comfortable expressing disagreement. 1 2 3 4 5 6 7 20. I don’t mind when others start arguments with me. 1 2 3 4 5 6 7 21. I feel more comfortable having an argument over the phone than in person. 1 2 3 4 5 6 7
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STRONGLY DISAGREE DISAGREE DISAGREE SOMEWHAT NEUTRAL AGREE SOMEWHAT AGREE STRONGLY AGREE 1 2 3 4 5 6 7 22. Getting emotional only makes conflicts worse. 1 2 3 4 5 6 7 23. I am just as comfortable having an argument in a public place as in a private place. 1 2 3 4 5 6 7 24. In a dispute, I am glad when the other person asks me about my thoughts or opinions. 1 2 3 4 5 6 7 25. I feel upset after an argument. 1 2 3 4 5 6 7 26. I expect a family member to know what is on my mind without my telling him or her. 1 2 3 4 5 6 7 27. It makes me uncomfortable when other people express their emotions. 1 2 3 4 5 6 7 28. I am annoyed when someone refuses to discuss a disagreement with me because there are others around. 1 2 3
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