Organizations Part 2 - Organizational Structure &...

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Organizational Structure & Organizational Structure & Dynamics Dynamics Kirst-Ashman, Ch. 6 Kirst-Ashman, Ch. 6
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Organizational Culture Organizational Culture “The constellation of values, beliefs, assumptions, and expectations that underlie and organize the organization's behavior as a group.” Unwritten, but observed through stories, slogans, ceremonies, dress, and office layout Another facet of culture = Personality = formal/informal; structured/unstructured; innovative/traditional
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Organizational Structure Organizational Structure “The manner in which an organization divides its labor into specific tasks and achieves coordination among these tasks.” Formal vs. Informal structure Formal: Supervisee goes to supervisor Informal: Supervisee goes to senior worker, colleagues, etc. All large agencies (and many smaller ones) have a formal structure Informal not a bad think necessarily
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Organizational Structure Organizational Structure Lines of Authority Formal structure involves lines of authority Defined as specific administrative and supervisory responsibilities of supervisors involving their supervisees. Organizational charts explain lines of authority in specific organizations Chart is how communication and power is supposed to flow; often informal channels are very different
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Organizational Structure Organizational Structure Channels of Communication “multiple networks of communication by which members relay and receive information.” Formal lines of authority are supposed to show how communication channels flow; often they do not
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Organizational Structure Organizational Structure Power in the Formal Structure The potential ability to move people on a chosen course to produce an effect or achieve some goal. Again, supposed to mimic the organizational chart, but often does not
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Organizational Structure Organizational Structure Example of Informal Structure; The Idle Ness Center Real-life Informal Channels of Communication; shown as rearranged organizational chart with genogram-like symbols denoting communication Arrows denote dictatorial, hierarchical relationship. Thick lines denote personal friendship Higher up towards supervisor, more professional esteem you are regarded
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Interpersonal Communication in Interpersonal Communication in Social Service Organizations Social Service Organizations Interpersonal Barriers to Communication in Agencies Sender’s intent – what information that the sender is trying to communicate The receivers‘ impact – what the receivers actually comprehend Communication effectiveness: the degree to which the above two match The four phase process of perception: Attention (Noticing Stimuli) Organization (Incorporating new information) Interpretation (Attaching meaning) Retention (Remembering)
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Interpersonal Communication in Interpersonal Communication in Social Service Organizations Social Service Organizations
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This note was uploaded on 09/08/2010 for the course SCWK 175 at San Jose State University .

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Organizations Part 2 - Organizational Structure &...

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