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JS110_Revised_Syllabus_Fall09_Johnston - San Jos State...

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San José State University Department of Justice Studies JS110, Intervention/Mediation, Section 1, Fall 2009 Instructor: Dr. Jan Johnston Office Location: Office: MH Room 512 Telephone: (408) 924-2942 Email: [email protected] Office Hours: Wednesdays 3-5:30pm Class Days/Time: Wednesdays 5:30-8:15pm Classroom: MH523 Faculty Web Page and MYSJSU Messaging Copies of the course materials such as the syllabus, major assignment handouts, etc. may be found on my faculty web page accessible through the Quick Links>Faculty Web Page links on the SJSU home page. You are responsible for regularly checking with the messaging system through MySJSU. Course Description This course is designed to give students a range of communication and negotiation skills for resolving conflict situations and gaining people’s cooperation as alternatives dispute resolution [ADR] methods to using physical force, coercion and litigation. It is divided into three sections: Part I. Crisis Intervention for managing conflict in stressful and dangerous situations where people are thinking and acting in a highly emotional and irrational manner; Part II. Mediation for conflict situations that involve civil disputes where the parties, with help, can act more rationally; and Part III Restorative Justice methods for resolving conflicts that involve criminal or child protection matters, where one party has committed an offense against others and needs to make restitution to the victim in some way. The course will be most useful for students who are planning professional careers dealing with people in a whole variety of human relations situations - especially police, correctional officers, Intervention/Mediation, JS110, Fall 2009 Page 1 of 9
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counselors, teachers, nurses, coaches, security personnel, flight attendants, human service workers and anyone working with families, neighborhood relationships, or gangs. Course Goals and Student Learning Objectives acquire a theoretical framework for understanding people in conflict and crisis, and for using appropriate strategies in dealing with them. practice basic communication skills, interviewing techniques, problem-solving methods, and ways of restoring harmonious and just relationships in different types of stressful situations master specific strategies and techniques for managing and resolving conflict that can be adapted to a broad range of situations develop an awareness of cross-cultural issues that may play a role in the origins, escalation and maintenance of conflict. Course Content Learning Outcomes Upon successful completion of this course, A. In response to individuals in a crisis, students will be able to: LO1: Show effective strategies for communicating /relating LO3: Gather relevant facts, data to assess problem LO4: Explain confidentiality & reporting responsibilities
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