Unformatted text preview: "Oh, I'm OK, I guess. R. and I just got into one of our little fights about his smoking." (Voice shaky. Poor eye contact.) "You say you're OK but you seem upset." (Lightly touching her arm.) Mrs. B's statement, "I'm OK," did not match her nonverbal behavior. I shared my observation with Mrs. B to determine if I have interpreted her nonverbal message accurately. I also used touch because I wanted to convey empathy and depth of feeling. Patient/Client Nurse Techniques/Analyses "Hello, Mrs. B. I'm here for your home visit. Have you been sick since I was here last?" Closed-ended question used. It was not therapeutic and elicited only a "No" response. I should have said, ". . ." "No." (Looks fatigued, sad, and teary-eyed.) "Well, that's good . . ." Nontherapeutic. There is no sense of observation or follow-up on nonverbal behavior. I should have responded, ". . ."...
View Full Document
- Nonverbal Communication, nonverbal behavior, Indicate nonverbal cues