Bus188_Midterm_Reviwsheet

Bus188_Midterm_Reviwsheet - Midterm Review 188 Chapter 1...

Info icon This preview shows pages 1–2. Sign up to view the full content.

View Full Document Right Arrow Icon
Midterm Review 188 Chapter 1 Benchmarking.Baseline metrics (pp. 14-15) benchmarks are baseline values the system seeks to attain efficiency IT metrics (focuses on technology): throughput, transaction speed, system availability, information accuracy, web traffic, response time effectiveness IT metrics (determined by org’s goals, strategies, and objectives): usability, customer satisfaction, conversion rates, and financial. Benchmarking is a process of continuously measuring system results, comparing those results to optimal system performance (benchmarking values), and identifying steps and procedures to improve system performance. Roles and Responsibilities of IT (pp. 10-11) CIO-overseeing all uses of information technology and ensuring the strategic alignment of IT with business goals and objectives. CIO reports to CEO. CIO must posses solid understanding of every aspect of an organization coupled with tremendous insight into the capability of IT. CTO-is responsible for ensuring the throughput, speed, accuracy, availability, and reliability of an organization’s information technology. They have direct responsibility for ensuring the efficiency of IT systems throughput the organization. They report to the CIO. Have knowledge in telecommunications CSO-is responsible for ensuring the security of IT systems and developing strategies and IT safeguards against attacks from hackers and viruses. Have knowledge in telecommunications and networks. CPO-is responsible for ensuring the ethical and legal use of info within the organization. Cpos are newest senior executive position. They are often lawyers. CKO- is responsible for collecting, maintaining, and distributing the organization’s knowledge. The design programs that make it easy for people to reuse knowledge. Porter’s five forces model (pp. 17-20)- is a useful tool to aid organizations facing challenging decision of entering a new industry or industry segment. 5 forces that determine relative attractiveness of an industry are: 1. Buyer Power-high when buyers have many choices. Low when few choices. Loyalty programs reward customers. Example: frequent flyer miles. A way to get a comparative advantage is to make your product more attractive to consumers. 2. Supplier Power-high when buyers have few choices. Opposite of buyer power. A way to get a comparative advantage Is to find alternative supply sources. 3. Threat of substitute products or services-this is high when there are many alternatives to a product or service and low when there are few. Ideally org’s like to be in a market with low substitutes. They could implement switching costs though to make customers reluctant to switch. 4. Threat of new entrants-is high when it is easy for new competitors to enter the market and low when there are a lot of barriers.
Image of page 1

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full Document Right Arrow Icon
Image of page 2
This is the end of the preview. Sign up to access the rest of the document.

{[ snackBarMessage ]}

What students are saying

  • Left Quote Icon

    As a current student on this bumpy collegiate pathway, I stumbled upon Course Hero, where I can find study resources for nearly all my courses, get online help from tutors 24/7, and even share my old projects, papers, and lecture notes with other students.

    Student Picture

    Kiran Temple University Fox School of Business ‘17, Course Hero Intern

  • Left Quote Icon

    I cannot even describe how much Course Hero helped me this summer. It’s truly become something I can always rely on and help me. In the end, I was not only able to survive summer classes, but I was able to thrive thanks to Course Hero.

    Student Picture

    Dana University of Pennsylvania ‘17, Course Hero Intern

  • Left Quote Icon

    The ability to access any university’s resources through Course Hero proved invaluable in my case. I was behind on Tulane coursework and actually used UCLA’s materials to help me move forward and get everything together on time.

    Student Picture

    Jill Tulane University ‘16, Course Hero Intern