CH6 - P#3 a customer Actions Line of Info Contact Persons...

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P#3 a. customer Actions Fill out Deposit Stand in Line Make Deposit Line of Info Contact Persons Teller Line of Visibility BackStage Contact Line of Internal interaction Support
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Task F 12 Output=500/day A 45 >>>> C 11 >>>> E9 Work - 7hrs G 12 H 12 >>>> B 50 >>> D 15 I 12 >>>> CT = OT/D 7 HRS *60 *60 50.4 500 OT = HRS WORKED D = DEMAND Nmin = Eti/CT .195/50.4 3,87 4 IDLE % SUM(IDLE TIME) / N*CT 57/5*50.4 0.23 22.60% N = # OF STATIONS CT=OT/D EFFIC = 100%-IDEL%
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This note was uploaded on 09/08/2010 for the course BUS 140 at San Jose State.

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CH6 - P#3 a customer Actions Line of Info Contact Persons...

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