CH9 - decrease Juran-Some fear is good-Performance...

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2/28/2008 CH9 Quality Quality Came from Japan after WWII Because Japan had bad quality McDonalds, high quality? No, 1. High fat foods 2. No service 3. High cholesterol 4. Not fresh foods 5. Premade, heated foods 6. No Varity Yes, 1. Location 2. Higher than expectations of the customers 3. Fast and cheap 4. Consistent 5. Reliable Reliability – will it work? Durability – how long will it last? Deming’s 14 points (pg400) - Drive out fear - Constancy - Do not rely on inspections - Give quotas but no solutions – pressure is not given because the quality might
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Unformatted text preview: decrease Juran-Some fear is good-Performance Appraisals Good:-Feedback (How +Why)-Raises and Bonus-Give boss feedback-Measure Productivity (ID low performance)-Help motivate Bad-Promotes fear-Unrealistic Goals-Standard-Bias-Not accurate-Short term result-Destroys teamwork (creates competition) Quality problem always exists 50% never complain...
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CH9 - decrease Juran-Some fear is good-Performance...

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