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Unformatted text preview: decrease Juran-Some fear is good-Performance Appraisals Good:-Feedback (How +Why)-Raises and Bonus-Give boss feedback-Measure Productivity (ID low performance)-Help motivate Bad-Promotes fear-Unrealistic Goals-Standard-Bias-Not accurate-Short term result-Destroys teamwork (creates competition) Quality problem always exists 50% never complain...
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- japan, W. Edwards Deming, bad quality McDonalds, Quality Quality Came, fear Unrealistic Goals