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Unformatted text preview: Bus 186 9am Professor Schubert 1/5/2008 Case Analysis BED Significant Facts In the current situation the manager of Product Quality and Testing, Bert Russell, has a backlog of work to meet billing commitments, but has a new product, the BED (Bottom Entry Disposer), that is not passing the functional test. The BED represents $50,000 billing for the month and is two years late getting to production. The problem with the machine is that during the tests it halts midway through the process of cutting and disposing of the sensor pieces it is meant to dispose of. The malfunctions have been documented on an Inspection report (IR) by George Moore, a testing supervisor who reports to Bert Russell. Managers were immediately notified of the problem. Among these managers is Frank Bradley, Manager of Engineering. Bradley insists to Jim McTaggart, Manager of Quality Assurance and boss of Russell, that the product is ready to go to market. Bradley claims that a hand crank exists that allows for the BED to be manually reactivated after it shuts down, making...
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This note was uploaded on 09/08/2010 for the course PHIL 186 at San Jose State University .