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Unformatted text preview: This is an outline of the three-step writing process to apply to cases. Answer all questions directly on this form. Then add a page break, and write your message in response to the case on the following page. For the three-step process questions, you may use short phrases and sentences for your answers. David Lynch Case 3, ENGL 227 I. Plan A. Analyze the Situation 1. What is your general purpose? Write a letter of denial. 2. What is your specific purpose? Deny Mrs. Caldwell’s request politely. 3. Exactly what do you want your audience to think, feel or believe after receiving your message? We appreciate your business but regretfully deny your request. 4. Who is your primary audience? Margaret Caldwell 5. What is their background? Wealthy Bank customer 6. How are its members different from one another? No members it is directed to one person. 7. How are its members similar to one another? No members it is directed to one person. 8. What are their reactions likely to be to your message? She will be upset to a degree but with the information provided will understand the reason for the denial of request. B. Gather Information 1. What information do your readers need to receive? Reason for which request was denied, denying of the request....
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This note was uploaded on 09/09/2010 for the course ENG 227 taught by Professor Ryan during the Spring '10 term at DeVry Columbus North.
- Spring '10