Ch_5_Sample_questions

Ch_5_Sample_questions - Chapter 5 Service Processes...

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Chapter 5 Service Processes True/False 1. A service system with a high degree of customer contact is less difficult to control than a low degree of customer contact service system. 3. An important aspect of service products is that they can not be inventoried. 5. The work process involved in providing the service involves the physical presence of the customer in the system. 7. Ideally in waiting line or queuing analysis we want to balance the cost of service capacity with the cost of waiting. 9. The customer arrivals in a queuing system come almost exclusively from infinite populations. 11. An infinite population in waiting line management refers to a population that is large enough in relation to the service system so that the population size caused by subtraction or additions to the population does not significantly affect the system probabilities. 13. A constant arrival rate is more common in waiting line management than a variable arrival rate. 15. The Poisson probability distribution is used in waiting line management when we are interested in the number of arrivals to a queue during some fixed time period. 17. The demand on a hospital’s emergency medical services is considered an uncontrollable arrival pattern of the calling population. 19. Highest-profit customer first is a queue discipline mentioned in the textbook.
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